In general, it is much easier to retain customers than to acquire new ones. That is why companies seek to continually improve their customer experience and strengthen their relationship with them.
To anticipate any form of dissatisfaction, but also to please customers, professional SMS can prove to be a very effective tool. Indeed, thanks to this channel, it is possible to directly contact consumers and therefore establish a close relationship with them.
Do you want to know how to use professional SMS to strengthen your customer relationship? Octopush answers you right away through this comprehensive article on the subject.
Send a birthday text message to your customers
There’s nothing better to get closer to your customers than a little birthday SMS. With this kind of little attention, you can easily create links between your business and your consumers. They will be much more tempted to buy from you.
What’s more, this simple practice will allow you to easily stand out from your competitors. Finally, sending a birthday SMS can also serve as an excuse to reactivate inactive customers.
Send a welcome SMS to your new customers
Send a welcome SMS to your new customers
In addition to the birthday SMS, also note that sending welcome SMS is also nice. To encourage new arrivals to buy, why not offer a small welcome offer through an SMS? A 30% discount on the first purchase made for example.
With the help of this practice, you will once again be able to stand out from your competitors. Very quickly, by sending advertising database welcome SMS, you may become the favorite brand of your consumers.
Maintaining your customer relationships starts with good communication
And sometimes, this information deserves to be communicated as quickly as possible, or even urgently, to your customers or prospects. This is where professional SMS comes into play, because it allows you to communicate important information in real time.
For example, this could be an SMS following the collection or receipt of a package, an SMS following the cancellation or postponement of an event, an SMS alerting you that a medicine is out of stock, etc.
Send professional appointment confirmation text messages
To retain your customers, every little attention counts. That’s why even reminding them of their next how to create and use a favicon correctly? appointment could please them. Besides, it’s a good thing because appointment reminders also allow you to reduce absenteeism rates and therefore optimize your schedule.
Send promotional SMS
In order to strengthen your customer relationships, you can also send promotional SMS znb directory messages from time to time. Indeed, everyone likes discounts. Sending professional SMS messages of this kind will therefore help you pamper your customers and strengthen your ties. In addition, if you launch promotional campaigns to clear your stocks for example, you will be able to achieve your objectives much more quickly.
